Shipping & Returns

Shipping Information

  • Processing Time: Orders are typically processed within 2–3 business days after payment confirmation. During peak seasons, processing may take longer.
  • Delivery Time:
    • Mexico: 3–7 business days.
    • International Orders: 7–21 business days depending on the destination and carrier.
  • Shipping Costs: Calculated at checkout and vary based on destination and weight. Some promotions may include free shipping.
  • Tracking: Once your order ships, you will receive a tracking number via email to monitor delivery status.
  • Incorrect Address: Customers are responsible for providing accurate shipping details. We are not liable for packages lost due to incorrect or incomplete addresses.

 

Customs & Duties

  • International orders may be subject to customs fees, import taxes, or duties. These charges are the responsibility of the customer and are not included in our prices or shipping rates.

 

Returns & Exchanges

  • We accept returns and exchanges within 14 days of delivery.
  • To qualify, items must be unused, in their original condition, and in their original packaging.
  • Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

 

Non-Returnable Items

  • Opened or used sticker books and stationery.
  • Personalized or custom items.
  • Sale or clearance items.

 

Refunds

  • Once your return is received and inspected, we will notify you by email.
  • If approved, your refund will be processed back to your original payment method within 5–10 business days.
  • Shipping fees are non-refundable. If your order included free shipping, the actual shipping cost may be deducted from your refund.

 

Damaged or Incorrect Items

  • If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging.
  • We will send a replacement or issue a refund at no additional cost.

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